Refund policy
We want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 30-day return policy from the date of delivery.
Customers within the European Union also benefit from the legal 14-day right of withdrawal, as required under EU consumer law.
Our 30-day return policy extends this legal protection.
EU Right of Withdrawal (14 Days)
If you are located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please contact:
Items must be:
- Unused
- Unopened
- In original packaging
- In resalable condition
Change of Mind Returns (Up to 30 Days)
Beyond the 14-day legal period, we allow returns within 30 days provided the item is:
- Unused
- Unopened
- In original packaging
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Unsealed goods not suitable for return for hygiene or health reasons (e.g. skincare, bath products, incense)
- Used or damaged items
- Personalized or custom-made products
- Gift cards
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will provide a solution as quickly as possible.
Lost Shipments
If your order appears lost in transit, please contact us. We will investigate with the carrier and provide an appropriate resolution.
Return Shipping
If a return is required:
- Customers are responsible for return shipping costs unless the item was defective or incorrectly sent.
- Return instructions will be provided before any item is sent back.
Please do not send items back without contacting us first.
Refund Processing
Refunds are issued within 14 days of receiving the returned item.
Refunds are processed using the original payment method.
Original shipping costs are non-refundable unless the return is due to our error.
