Wander Balance currently focuses on deliveries within the European Union. The countries available for your order will appear at checkout.

Shipping is free on EU orders over €70. For smaller orders, the cost is calculated at checkout based on your location and order size. You will always see the final shipping fee before paying.

Delivery usually takes 3–9 business days, including processing time. Please note that weekends and public holidays are not counted as business days.

You will receive tracking information by email once your order has been dispatched. It can take a little time for the first tracking update to appear after the label is created.

Contact support as soon as possible with your order number and the email address used at checkout. I cannot promise that an order can be changed or cancelled once processing has begun, but it is worth asking quickly.

Products are sent from the same supplier, so your order will usually arrive together in one package.

First, check the latest tracking update and your delivery details. If the estimated delivery window has passed or the tracking has not changed for several days, contact support with your order number so the shipment can be checked.

Please contact us within 14 days of receiving your order. We’ll provide the correct return address and instructions, so please don’t send anything back before contacting us.

After notifying us, you have 14 days to send the item back. Products must be unused, undamaged and returned with their original packaging intact. You are responsible for the return shipping cost unless the product is faulty, damaged or incorrect.

Most unused products can be returned, but some sealed hygiene-sensitive products cannot be returned once the packaging has been opened. This may include cosmetics and essential oils.

Faulty or damaged products are handled separately, so please contact me if there is a problem with an item.

Contact support before returning an item. Include your order number, the email address used for the order and the item you would like to return. You will then receive the correct return instructions.

If you change your mind, you are responsible for the cost of returning the order. Please contact me before sending anything back so I can give you the correct return instructions.

If the product is faulty, damaged or incorrect, you will not be asked to cover the necessary return costs.

Refunds are issued after the return has been received and checked. Your bank or payment provider may need additional time before the money appears in your account.

Please contact me as soon as possible and include your order number, a description of the problem and clear photos of the product and packaging. I’ll look into it and let you know what happens next.

Please don’t return the product before receiving return instructions.

If you received the wrong product, please keep it unused and don’t send it anywhere until you receive return instructions.

I’ll check what happened and arrange the appropriate solution.

Please contact me before sending the product back. I will check the situation and let you know whether an exchange is possible or if the item should be processed as a return, with the new product handled as a separate order.

The exact details are listed on each product page because they vary from one item to another. Please check the description and specifications before ordering, especially if a material, ingredient or size matters to you. If something is not listed, ask before buying and I’ll check rather than guess.

Not necessarily. The collection includes products with different materials, ingredients and production methods. Any confirmed claims such as natural, vegan or handmade are stated on the individual product page. If the page does not say it, please do not assume it applies.

Some handmade items and products made with natural materials can have small differences in color, texture, shape or finish. These variations are normal and do not automatically mean the item is faulty. Any important product-specific variation should be explained on its product page.

Follow the instructions on the product page, label or packaging. Care and safety guidance varies between candles, oils, skincare, wheat bags, singing bowls and paper products, so one rule does not fit everything. Stop using a product if it causes irritation or seems damaged.

No. The products are designed to support ordinary moments of rest, reflection and comfort, but they are not medical treatments and should not replace professional advice or care.

Think about what they already enjoy rather than what a wellbeing gift is supposed to look like. A notebook suits someone who likes writing, a wheat bag offers practical warmth and a candle or shower product can make an everyday routine feel a little nicer. If you are unsure, contact me with a few details about the person and I can help narrow it down without showing you half the shop.

Yes, you can enter the recipient’s address as the delivery address at checkout. Please check every detail carefully before placing the order, especially if the parcel is going straight to them.

Gift wrapping is not currently available. Orders are packed in unmarked new or recycled packaging, so there are no Wander Balance logos or prices printed on the outside.

Wander Balance is a European online store for slow living, analog reflection and simple everyday wellbeing. You will find journals, comforting rituals and thoughtfully selected products designed to support a pause - not to fix you or give you another perfect routine to follow.

No. Wander Balance is an online store and does not currently have a physical retail location.

Orders are fulfilled through an EU-based supplier network. This allows the collection to include products from different makers and suppliers without pretending they all come from one studio.

Use the contact form on the website for questions about products, orders, delivery or returns. For an existing order, include your order number and the email address used at checkout. Please never send a password or full payment-card details.

Your order number, the email address used at checkout and a short explanation are usually enough to begin. Add clear photos if an item arrived damaged, faulty or incorrect. This helps solve the actual problem without a long email treasure hunt.